Job Summary


A Customer Relationship Officer (CRO) acts as the primary liaison between a company and its clients, focusing on building positive relationships, resolving issues, and boosting retention. They handle inquiries via phone, email, and in-person, while often managing sales, upselling, and gathering feedback to improve service.

Customer Support & Resolution

  • Addressing complaints, troubleshooting issues, and providing accurate information about products or services.

Relationship Management

  • Building and maintaining strong, long-term relationships with clients to foster loyalty.

Sales & Growth

  • Identifying new business opportunities, upselling, and cross-selling products to meet targets.

Feedback & Reporting

  • Gathering customer feedback, maintaining records in CRM software, and reporting to management on customer satisfaction levels.

Liaison Function

  • Collaborating with internal departments (sales, marketing, product) to address client concerns efficiently.

Education & Experience Requirement

  • A bachelor's degree in business, marketing, or a related field
  • Min. 2-4 years of experience.
  • Ability to handle complex, sensitive, or escalated customer issues.

Industry Details

  • Department: CRD
  • Role: Customer Relationship Officer
  • Employment Status: Full time (On-Site)
  • Duty Hours: 7:30am - 5:30pm (including Lunch Break)
    Depending Upon Projects and timelines meeting, employees might be asked to stay for long. (No overtime)
    Roasters (day shift Or Night Shifts)
  • Working days: Monday To Friday (Saturday & Sunday is off)
  • Salary: 3500 AED/month

Important Note:


Interview Criteria:

Applicant(s) must have ethical organizational behaviour & communicational skills

Attach your resume in the relevant position segment

You’ll have a quick Interview mail if your resume is shortlisted

Interview Phases
i) Online Phase of general Interview on Teams via text phase to keep all chat as record for the management.
ii) Shortlisted candidate will be given a Task or Project related to their position/department to check your abilities.
iii) A final review of your submitted project or task via senior team, where you will show off your Task or Project detailed presentation and demonstrate what you have to offer out of the box expertise of your's.

FAQ

Q. Who issues the work permit?
A. The timeline and results related to the Approval/Rejection of the Work Permit Application is the core decision of the concerned Immigration department of UAE.
Applicant(s) who would be selected/shortlisted for UAE Office of SANSO will be processed for the work permit as per the Govt policies under the sponsorship of SANSO.

Benefits & Perks:

1) Accomodation (Shared)
2) Medical Insurance
3) Food (2 time mess, i.e lunch & Dinner (sufficient for per person type meal, as per mess).
4) Training On necessary Things (if needed by the co.)
5) Holidays Of 30 Days after every 2 years of visa
6) Visa renewal by the Company expenses (if employee would continue with SANSO or SANSO would like to continue with the same employee).

Important Note:
1) During Probation or regular tenure of your service if you are not performing as per the given task or targets, so company is eligible to fire you as per MOI/MOL laws permissions.
2) If you breach any policy and involve any serious crime or against company goodwill then your visa will be cancelled & you will be deported back with immediate effect.

SANSO H